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Policy

Evolution Promo Custom Gift Fulfillment Policy

Thank you for choosing Evolution Promo's custom gift services. We are committed to providing you with high-quality custom products and a satisfying service experience. Below is our fulfillment policy:

Custom Order Processing

  • Custom orders will begin processing once the design draft has been confirmed. The processing time depends on the specific product and order quantity, typically completed within 10-30 days.

  • We will work closely with customers to ensure the design meets requirements and provide final confirmation before production.

Refund Policy

  • Due to the custom nature of our products, custom orders are not eligible for refunds unless there is a quality issue with the product.

  • If there is a quality issue, please contact us within 7 days of receipt, and we will provide a refund or a replacement service.

Return and Exchange Policy

  • Once produced, custom products are not eligible for returns or exchanges unless there is a quality defect.

  • For returns due to quality issues, please ensure the product is in its unused condition and original packaging.

  • Returns for quality issues must be confirmed in advance with our customer service team.

Cancellation Policy

  • Custom orders can be canceled before the design is confirmed without any charge.

  • Once the design is confirmed and production has begun, the order cannot be canceled.

Delivery Policy

  • Upon completion, custom orders will be delivered via courier or sea freight.

  • Delivery times may vary based on the customer's location and the selected delivery service.

  • Tracking information will be provided for all orders once shipped.

Contact Information

For any questions or further assistance, please contact us through the following means:

We look forward to working with you to create unique and meaningful custom gifts.